We will accept merchandise for return that was purchased from Bill and Walt's Hobby Shop within 30 days of receipt. There is no restocking fee for qualified returns, returns that are unqualified will be charged a 20% restocking fee. The merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise. Tampering with the item in any way will void ours and the manufactures warranty. We do not accept returns via COD or billed to Bill and Walt's Hobby Shop in any way. Please call or email with returns to receive a return authorization number.
Shipping charges are not refundable.
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer's warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call before taking any action.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Shipping charges are not refundable.
LIMITS OF RESPONSIBILITY:
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.